Lightweight WordPress support ticket system for customer service
Fast - WordPress Support Ticket Plugin
Fast is a WordPress support ticket plugin providing a streamlined helpdesk with ticket management, agent assignment, and customer communication for support teams.
Included with purchase:
- 100% GPL Licensed
- Lifetime Updates
- Technical Support
- Instant Download
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What is Fast - WordPress Support Ticket Plugin?
Fast is a WordPress support ticket plugin providing a streamlined helpdesk with ticket submission, agent assignment, email notifications, and customer communication tools for support operations. Available at PluginTheme.net with instant download and GPL license.
Key Features
Ticket Management
Organized ticket system with categories, priorities, and status tracking
Agent Assignment
Distribute tickets to support agents with workload management
Canned Responses
Pre-written replies for common questions to speed up support
Email Notifications
Automated alerts for new tickets, replies, and status changes
Who is this for?
Pros
- Lightweight helpdesk system within WordPress
- Frontend ticket submission with file attachments
- Agent assignment and workload management
- Canned responses for faster reply times
- Internal notes for team collaboration on tickets
Cons
- •Not suited for enterprise-scale support operations with thousands of daily tickets
- •Limited integrations with external chat and phone systems
- •Reporting capabilities are basic compared to dedicated helpdesk platforms
Product Description
Fast is a WordPress support ticket plugin that adds a lightweight helpdesk system to your website. It provides ticket creation, agent management, and organized customer communication without the complexity of enterprise support platforms.
Ticket System
- Frontend ticket submission forms with custom fields and file attachments
- Ticket categorization with departments, priorities, and status tracking
- Agent assignment with workload distribution and escalation rules
- Email notifications for new tickets, replies, and status changes
Management Tools
- Admin dashboard with ticket overview, filters, and search functionality
- Canned responses for common questions to speed up reply times
- Internal notes for team communication on tickets without customer visibility
- Ticket history and customer interaction timeline
Available at PluginTheme.net with GPL license and instant download access.
Our Verdict
PluginTheme Team
Expert Reviewer
Fast delivers on its name with a straightforward support ticket system. It covers the essentials without overcomplicating the setup, making it practical for small to medium businesses managing customer inquiries.
