Our commitment to your satisfaction
30-Day Money Back Guarantee
Applicable for subscription plans
Last Updated: February 1, 2026
At PluginTheme.net, customer satisfaction is our priority. Due to the nature of digital products, once a plugin or theme has been downloaded, it cannot be physically "returned." However, refunds will be issued when a digital product is completely unusable.
To be eligible for a refund, the following conditions must be met:
Refunds cannot be issued in the following situations:
WordPress plugins, themes, WooCommerce products, and Elementor kits are digital products. Once downloaded, they cannot be returned like physical products. We recommend carefully reviewing product descriptions, system requirements, and compatibility information before purchasing.
Our support team is available 24/7 for your installation and configuration questions. Please contact our support team before requesting a refund - many issues can be resolved quickly.
Note: Our technical support capacity may be limited as we are not the developers of the products we provide.
Follow these steps to request a refund:
Contact our support team and explain your issue in detail
Our team will work with you to resolve the problem
If the issue cannot be resolved, submit a refund request with your order details
You will receive a response within 3-5 business days after review
Approved refunds will be credited to your account within 5-10 business days
After refund approval, the amount will be returned to your original payment method. Timeline may vary depending on your payment provider:
Credit/Debit Card: 5-10 business days
PayPal: 3-5 business days
Cryptocurrency: 1-3 business days (transaction fees may apply)
For refund requests or questions, you can reach us through the following channels:
