Customer support and helpdesk plugin for WordPress
Fluent Support: Customer Support Plugin for WordPress
A WordPress customer support plugin providing a helpdesk ticket system, live chat, knowledge base, and customer portal for managing support requests directly within your WordPress dashboard.
Included with purchase:
- 100% GPL Licensed
- Lifetime Updates
- Technical Support
- Instant Download
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What is Fluent Support: Customer Support Plugin for WordPress?
Fluent Support is a WordPress helpdesk plugin providing ticket management, customer portal, and support agent tools. It integrates with WooCommerce for context-aware customer support. Available at PluginTheme.net with instant download and GPL license.
Key Features
Ticket Management
Helpdesk ticket system with status tracking and assignment
Customer Portal
Self-service portal for ticket submission and status checking
E-Commerce Integration
WooCommerce and EDD purchase history in support context
Email Piping
Auto-create tickets from incoming customer emails
Who is this for?
Pros
- Self-hosted helpdesk with no per-agent monthly fees
- WooCommerce integration showing purchase context in tickets
- Customer portal for ticket submission and tracking
- Email piping for creating tickets from customer emails
- Full control over customer support data
Cons
- •Self-hosted means server resources for support operations
- •May lack some features of dedicated SaaS helpdesk platforms
- •Scaling requires adequate server capacity for ticket volume
Product Description
Fluent Support is a WordPress customer support plugin that brings helpdesk functionality directly into your site. It provides a ticket management system, customer portal, and support agent tools for handling customer inquiries without external helpdesk services.
Key Capabilities
- Helpdesk ticket management system within WordPress
- Customer portal for ticket submission and tracking
- Support agent dashboard with workflow tools
- Email piping for ticket creation from emails
- WooCommerce and Easy Digital Downloads integration
Self-Hosted Support
Instead of paying monthly fees for external helpdesk services, Fluent Support runs on your WordPress site. You maintain full control over customer data, customize the support experience, and avoid per-agent pricing models.
E-Commerce Integration
Integration with WooCommerce and EDD means support agents can see customer purchase history directly within support tickets, providing context for product-related inquiries. Available at PluginTheme.net with GPL licensing.
Our Verdict
PluginTheme Team
Expert Reviewer
Fluent Support provides a practical self-hosted helpdesk alternative. The WooCommerce integration is particularly useful for e-commerce stores handling product-related support.
