Gravity Forms Help Scout Addon

Gravity Forms Help Scout Addon bridges your WordPress forms with the Help Scout customer support platform. Form submissions are automatically converted into Help Scout conversations, creating a seamless connection between your website contact forms and your support desk.

Core Integration Features

• Automatic conversation creation from form submissions
• Map form fields to Help Scout customer data and conversation properties
• Assign submissions to specific Help Scout mailboxes
• Include file attachments from form uploads
• Conditional routing based on form field values

Workflow Automation

Configure routing rules to automatically assign conversations to the right team members based on form input. Tag conversations, set status, and add notes programmatically, reducing manual ticket sorting and categorization work.

Customer Data Sync

Customer information from form submissions is matched against existing Help Scout contacts. New contacts are created automatically, and existing customer profiles are enriched with the submitted data for better support context.