Can I add multiple support agents to the WhatsApp widget?

Yes, you can add multiple agents with individual profiles, phone numbers, department labels, and availability schedules. Visitors can choose which agent to contact based on their inquiry type.

Does the chat widget work on mobile devices?

Yes, the widget is fully responsive. On mobile devices, clicking the chat button opens the WhatsApp app directly. On desktop, it opens WhatsApp Web or the WhatsApp desktop application.

Can I show the widget only on specific pages?

Yes, you can control widget visibility with page-level targeting. Show it on all pages, specific pages, or exclude certain pages. You can also target by device type or user login status.

Is the plugin GDPR compliant?

Yes, the plugin includes GDPR-compliant features such as consent notices that appear before initiating a WhatsApp conversation. You can customize the consent message and require acceptance.

Can I customize the pre-filled message?

Yes, you can set custom pre-filled messages that appear in the WhatsApp chat when visitors click the button. This helps provide context about where the visitor came from and what they need help with.

Add WhatsApp chat support widget to your WordPress site

Ultimate WhatsApp Chat - WordPress WhatsApp Chat Support Plugin

Name: Ultimate WhatsApp Chat - WordPress WhatsApp Chat Support Plugin
Brand: PluginTheme
SKU: PT3351
Price: 4.49 USD
Availability: InStock

0.0(0 Reviews)

v1.1.0

May 21, 2019

Ultimate WhatsApp Chat adds a floating WhatsApp chat button and multi-agent support widget to your WordPress site, letting visitors start conversations with your team directly through WhatsApp.

$4.49$14.0068% OFF

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100% GPL Licensed
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What is Ultimate WhatsApp Chat - WordPress WhatsApp Chat Support Plugin?

Ultimate WhatsApp Chat is a WordPress plugin that adds a floating WhatsApp support widget with multi-agent support, availability scheduling, and customizable designs for visitor communication. Available at PluginTheme.net with instant download and GPL license.

Key Features

Multi-Agent Support

Add multiple support agents with individual profiles, departments, and availability schedules

Customizable Widget

Design the chat widget to match your brand with custom colors, icons, and positioning

Pre-filled Messages

Configure default messages that pre-populate when visitors click to chat for better routing

Smart Targeting

Show the widget on specific pages and control display based on device type and user conditions

Who is this for?

Small businesses, e-commerce stores, service providers, and customer support teams who use WhatsApp as a primary communication channel with customers.

Pros

Multi-agent support with individual availability schedules
Pre-filled messages help route inquiries and provide context
Customizable widget design to match site branding
Page-level targeting for showing widget on specific pages
GDPR-compliant with consent notice functionality

Cons

•Requires active WhatsApp Business accounts for team agents
•Chat history stays in WhatsApp, not integrated with helpdesk systems
•Widget may overlap with other floating elements on mobile devices

Product Description

Ultimate WhatsApp Chat creates a floating chat widget on your WordPress site that connects visitors directly to your WhatsApp support team. The plugin supports multiple agents with individual availability schedules, pre-filled messages, and customizable widget designs.

Key Capabilities

Floating WhatsApp chat button with customizable design
Multi-agent support with individual profiles and availability
Pre-filled message templates for common inquiries
Page-level targeting to show widget on specific pages
GDPR-compliant with consent notice options

Support Workflow

The multi-agent feature is particularly valuable for teams. Each agent can have their own profile photo, title, department, and availability schedule. Visitors see which agents are currently online and can choose who to contact. Pre-filled messages help route inquiries to the right department and give agents context about the visitor inquiry before the conversation starts.

Our Verdict

PluginTheme Team

Expert Reviewer

8/10

Ultimate WhatsApp Chat provides a straightforward way to add WhatsApp support to WordPress. The multi-agent feature with availability schedules is practical for teams.