Connect WooCommerce with Freshdesk for integrated customer support ticketing
WooCommerce Freshdesk
WooCommerce Freshdesk integrates your online store with Freshdesk helpdesk software. It automatically creates support tickets from orders, syncs customer data, and provides order context within Freshdesk for faster support resolution.
Included with purchase:
- 100% GPL Licensed
- Lifetime Updates
- Technical Support
- Instant Download
What is WooCommerce Freshdesk?
WooCommerce Freshdesk is a WordPress plugin that integrates WooCommerce with Freshdesk helpdesk software. It syncs customer data, creates automatic support tickets, and provides order context for faster support resolution. Available at PluginTheme.net with instant download and GPL license.
Key Features
Automatic Tickets
Generate Freshdesk support tickets from WooCommerce events automatically
Customer Sync
Synchronize WooCommerce customer profiles with Freshdesk contacts
Order Context
Display order details and history within Freshdesk tickets
SSO Support
Single sign-on between store and Freshdesk customer portal
Field Mapping
Map WooCommerce data to Freshdesk custom ticket fields
Who is this for?
Pros
- Automatic ticket creation from WooCommerce events
- Order context displayed directly in Freshdesk tickets
- Customer profile sync between both platforms
- SSO support for seamless customer experience
- Configurable field mapping between systems
Cons
- •Requires active Freshdesk account with API access
- •Only useful for stores already using Freshdesk
- •Complex configurations may need developer assistance
Product Description
WooCommerce Freshdesk bridges your online store with Freshdesk customer support platform. The integration automatically passes order information and customer data to Freshdesk, giving support agents immediate context when handling customer inquiries.
Integration Features
- Automatic ticket creation — Generate Freshdesk tickets from WooCommerce events
- Customer sync — Synchronize WooCommerce customer profiles with Freshdesk contacts
- Order context — Display order details within Freshdesk tickets
- SSO support — Single sign-on between your store and Freshdesk portal
- Custom fields — Map WooCommerce data to Freshdesk ticket fields
Support Workflow
When customers submit support requests, the integration automatically attaches their order history, product details, and account information. Support agents can resolve issues faster with all relevant data immediately available.
Configuration
Connect using your Freshdesk API credentials and configure which WooCommerce events trigger ticket creation. Set default ticket priorities, assign agents, and map custom field data between the two systems.
Our Verdict
PluginTheme Team
Expert Reviewer
Tested the Freshdesk integration with a WooCommerce store. Customer sync works reliably, and order context within tickets significantly speeds up support resolution. The API configuration is straightforward with clear documentation.
