Add product-level support ticket system to your WooCommerce store
WooCommerce Product Support
WooCommerce Product Support enables customers to submit support requests linked to specific purchased products. It creates a ticket system within WooCommerce where support interactions are organized by product and order, streamlining customer service workflows.
Included with purchase:
- 100% GPL Licensed
- Lifetime Updates
- Technical Support
- Instant Download
What is WooCommerce Product Support?
WooCommerce Product Support is a WordPress plugin that adds a product-linked support ticket system to WooCommerce stores, connecting customer service requests with purchase and product data. Available at PluginTheme.net with instant download and GPL license.
Key Features
Product-Linked Tickets
Associates support requests with specific products and orders for context-aware help
My Account Integration
Customers submit and track support tickets from their WooCommerce account page
Admin Support Queue
Organizes tickets by product for efficient management and response
Status Tracking
Tracks tickets through open, pending, and resolved states with email notifications
Who is this for?
Pros
- Tickets linked to specific products and orders
- Customer-facing interface in My Account area
- Product-organized admin support queue
- Email notifications for tickets and replies
- Purchase context available to support agents
Cons
- •Not a full-featured help desk replacement
- •Limited to WooCommerce product-based support
- •May need additional plugins for advanced support features
Product Description
WooCommerce Product Support adds a product-specific help desk to your WooCommerce store. Customers can create support tickets directly associated with their purchased products, and store managers can track and respond to inquiries organized by product context.
Key Capabilities
- Links support tickets to specific products and orders for context-aware assistance
- Provides a customer-facing ticket submission form in the My Account area
- Organizes admin support queue by product for efficient management
- Tracks ticket status through open, pending, and resolved states
- Sends email notifications for new tickets and replies
By connecting support requests to product purchases, agents can see order details, purchase date, and product version without asking customers for this information, reducing resolution time and improving support quality.
Our Verdict
PluginTheme Team
Expert Reviewer
Practical product-level support ticket system that integrates with WooCommerce orders for context-aware customer service.
