Efficiently track time spent on support tickets.
SupportCandy Timer
SupportCandy Timer allows support agents to efficiently track time spent on tickets, enhancing billing accuracy and productivity.
Included with purchase:
- 100% GPL Licensed
- Lifetime Updates
- Technical Support
- Instant Download
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What is SupportCandy Timer?
SupportCandy Timer is a time tracking add-on for the SupportCandy helpdesk plugin, enabling support agents to log time spent on each ticket. This tool enhances billing accuracy and improves workflow management. Available at PluginTheme.net with instant download and GPL license.
Key Features
Timer Management
Agents can start, pause, and stop timers for each ticket.
Manual Time Entries
Add manual time entries with descriptions for flexibility.
Auto-Start/Stop Configuration
Admins can configure auto-start and stop behaviors for timers.
Permissions Management
Control permissions for editing other agents' time logs.
Time Display Options
Display total time spent in ticket lists and notifications.
Who is this for?
Pros
- User-friendly interface for time tracking
- Flexible time logging options
- Configurable settings for admins
- Enhances client communication
Cons
- •Limited customization options for UI
- •Granular control over permissions could be improved
Product Description
SupportCandy Timer is a powerful time tracking add-on specifically designed for the SupportCandy helpdesk plugin. It allows support agents to accurately log the time they spend working on each support ticket, which is crucial for billing and performance assessment.
Comprehensive Time Management
With SupportCandy Timer, agents can start, pause, and stop timers for each ticket. This feature is particularly useful for managing multiple tickets simultaneously, as agents can easily track their time without losing focus. Additionally, the option to add manual time entries ensures that agents can account for any time spent on tickets that may not require a timer.
Configurable Settings for Admins
Administrators have the ability to configure various settings related to time tracking. This includes auto-start and stop behaviors, which can help in automating the time logging process. Furthermore, admins can set permissions for editing other agents' time logs, which is essential for maintaining accurate records and accountability within the team.
Enhanced Client Communication
SupportCandy Timer also improves communication with clients by displaying total time spent on tickets in various formats. This information can be included in ticket lists, email notifications, and customer widgets, providing clients with transparency regarding the time invested in their support requests.
Use Cases
- Support teams can utilize this tool to ensure accurate billing for clients based on the actual time spent on their tickets.
- Managers can analyze time logs to identify areas for improvement in support workflows and agent performance.
- Clients can receive detailed reports on time spent, enhancing trust and satisfaction with the support process.
Overall, SupportCandy Timer is a valuable addition for any organization using the SupportCandy helpdesk plugin, streamlining time tracking and improving overall efficiency. Available at PluginTheme.net with GPL licensing, it is a reliable solution for time management in support environments.
